Refund policy
We appreciate your shopping experience at SEYANTE. Our endeavor is to ensure a risk-free shopping experience for our customers. Hence, we offer returns within 90 days from the date of delivery. To be eligible for a refund, you must postmark your items for return within 90 days of delivery receipt. We ensure that the refunds are made using the original method of payment.
Return Conditions
We request you to kindly ensure that the items are in new, unused, or unwashed condition. The items should also contain all original product inserts, accessories, and bags. We thoroughly inspect all returned items before initiating a refund, which will be based on the condition of the item.
Wrong or Damaged Items
In case you have received a wrong or damaged item, kindly Contact Us within 90 days of receiving the order. This would make you eligible for a free exchange with a new, similar product, or a full refund (this does not include items sold as part of any promotions).
Return Exceptions
Please note that we do not accept returns on final sale items. We also do not accept returns for international orders. The shipping and handling fees are non-refundable. Customers are responsible for all costs incurred in returning the item to us.
If you are returning an item valued over $75, we advise you to consider using a trackable shipping service or purchasing shipping insurance. This is due to the reason that we cannot guarantee that we will receive your returned item.
In case you want to initiate your return by mail, kindly get in touch with us via our Contact Us page.
Refunds Processing
Once we receive your returned item, please allow 10 to 14 business days for us to process your return. After receiving the item(s), we will initiate the refund and notify you via email. Following this, the full refund amount will be credited back to the original account within 3 to 5 business days.
If you have any questions or concerns regarding our Return and Refund Policy or our Shipping, Returns, and Refunds Policy, please feel free to Contact Us.
Free Returns
At SEYANTE, we are committed to enhancing your shopping experience. Starting from January 25, 2024, we are pleased to offer "Free Returns" on all products purchased directly from our website. This initiative is designed to make your shopping experience even more convenient and risk-free.
Eligibility for Free Returns:
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Direct Purchases Only: Free Returns are applicable exclusively to products purchased from our website (https://seyante.com). Products bought through third-party websites (such as Amazon, Faire, Wayfair, eBay, etc.) are not eligible for Free Returns.
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Exclusions: Products listed under our "Last Chance Savings" (https://seyante.com/collections/clearance) or discontinued products are excluded from the Free Returns offer.
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Condition of Products: To qualify for Free Returns, the items must be in new condition, meaning they are unused and unwashed.
Process for Free Returns:
If your purchase meets the above criteria and you wish to return it, please follow our standard return procedure as outlined in our Return Policy. When processing a return under the Free Returns offer, you will not incur any shipping costs. This makes your return process smooth and cost-effective.
Please note, the rest of our Return and Refund Policy, including the standard 90-day return period and conditions for a valid return, remains applicable.
We believe this new Free Returns policy will further enhance your confidence and satisfaction in shopping with us. For any questions or assistance regarding this policy, feel free to reach out to us via our Contact Us Page.
If you need to request a return, please go to our Returns Center.
